SHIPPING & DELIVERY
- Does Paddie offer free shipping?
NOTE: We do not ship to FPO, APO and P.O. Box addresses.
- How long does it take for me to receive the items I ordered?
All in-stock items are usually processed and shipped within 48 hours. Usually, they will be delivered within 5~7 business days.
If you still haven't received the package after a long time, please contact us.
PAYMENT
- What payment options do you accept?
We accept payment via Paypal and major credit cards, including Visa, Mastercard, JCB, Venmo, Discover, Diners Club, and American Express.
ORDERS
- Can I make changes to my order after placing it?
After placing an order, we will try our best to accommodate any changes that you need to make to your original order before shipment. You only need to send an email to our customer service team. Please include your order number and a brief description regarding the changes.
However, if the order has been shipped, changes can't be made anymore.
- How do I track my order?
We provide three options for you to track your order:
1. You can log in to your account to see the shipping information of this order;
2. We will send you an email with a tracking number after delivery, you can click the link to check the logistics information;
3. You can click here to check the logistics information.
OTHER QUESTIONS
- What type of warranty do you offer?
- What's your return and exchange policy?
If you're not satisfied with the purchase, let us know within 30 days. In case you need to return the item, please contact our customer service to ask for the returned address or a prepaid shipping label. For more information on our return & refund policy, please click here.